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What Is CIMS Certification?

CIMS applies to management, operations, performance systems, and processes. Compliance with the Standard demonstrates an organization is structured to deliver consistent, quality services that are designed to meet the customer's needs and expectations. It sets forth processes, procedures, and supporting documentation proven to be characteristic of customer-driven organizations.

CIMS is nonprescriptive and each individual organization has the flexibility to choose the most effective ways in which to meet its requirements.

The Standard is divided into six areas of management best practices:

  • Quality systems
  • Service delivery
  • Human resources
  • Health, safety, and environmental stewardship
  • Management commitment
  • Green Building (GB)

CIMS applies to an organization in its entirety, rather than to a specific individual, process or product, and without respect to the size of the organization. Click here to find out how certification applies to multiple-location service organizations.

Saving Money Ultimately, the CIMS program is all about saving money. By implementing an effective management framework and green cleaning program, organizations are positioned to improve operational efficiency and better serve their customers, which naturally leads to cost savings. Click here to learn how one CIMS-certified organization has enjoyed more than US$400,000 in annual savings as a result of their certification efforts.

Created By the Industry, For the Industry The Standard was created through a true consensus-based process that brought together representatives of the cleaning, facilities management, and purchasing communities. In total, more than 100,000 constituents were represented in the process, which included full peer review, and was administered by ISSA and the American Institute for Cleaning Sciences (AICS).


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